Showing posts with label Drivers. Show all posts
Showing posts with label Drivers. Show all posts

Monday, September 26, 2011

Disk Management for Windows 7


Partitioning Disks
Master Boot Record (MBR) Disk:
  • Contains the partition table for the disk and a small amount of executable code called the master boot code.
  • The computer BIOS examines the MBR to determine which partition on the disks is marked as active and returns the information so you can boot up.
  • 2 terabyte (TB) limit.
  • You can have four partitions for each hard drive. The boot.ini contains the the list of operating systems and points to the one you want to boot (‘multi-boot’ systems). Virtualization does away with ‘multi-boot’, not needed.
  • Active partition contains the OS startup files.

Friday, March 11, 2011

Sysinternals Advanced Malware Cleaning Review

_MG_0853Image by rwoan via Flickr

Trying to cleanup malware from your computer? Advanced Malware Cleaning, located on the Windows Sysinternals website, is a must watch video from Windows expert Mark Russinovich. Mark was the co-founder of Sysinternals before it was acquired by Microsoft in 2006.

Mark gives an overview of how SysInternals tools work, such as Process Explorer, along with using the AutoRuns utility,  SigCheck, and TCPView Utility to discover where malware is hiding on your computer and how to clean it. Mark talks about Rootkits and his own RootkitRevealer tool, an advanced rootkit detection utility.

Mark discusses the future of malware and how malware is becoming harder and harder to detect.

Sunday, February 27, 2011

Windows Hang and Crash Dump Analysis Webcast Review

Recently, I spent an exciting Saturday watching and documenting a Sysinternal's webcast by Windows expert, Mark Russinovich, entitled, Windows Hang and Crash Dump Analysis. Mark takes you step by step into the internals of Windows to help you better understand how system crashes happen, what caused the crash, and how to fix it.


These are my notes I took during the Webcast. On a separate afternoon, while writing this blog, I tested WinDbg. Included in this documentation, are additional notes about what I did to create a crash dump, using the program Mark wrote called NotMyFault, and how I tested WinDbg. I am hoping the hours I spent watching and documenting the webcast will be useful one day to me and to my blog readers. The entire process has been a learning experience and very gratifying. 

And now, the Webcast....


Friday, February 18, 2011

Problems with your DVD-ROM CD-ROM drives

You are having problems accessing your DVD-ROM and CD-ROM drives. The problem happened after you opened an email attachment. You need to make sure your drivers are the correct versions. However, you do not know how to do that. What should you do that will allow you to determine whether correct versions of the drivers are installed?

Run the DRIVERQUERY command-line tool.

  • Open a command prompt window.
  • Type driverquery /? (to get a list of the driverquery options)
  • Type driverquery | more (to see a pageview display of drivers). note: the | sign on the keyboard is the broken line above the \
Driverquery is a quick way to generate a of list of installed drivers on your system.  However, in my opinion, a better way is to use DriverView, a free utility from NirSoft. DriverView works under all versions of Windows except for 98 and ME.



    Enhanced by Zemanta

    Thursday, February 10, 2011

    How I solved code 32 for Optiarc DVD RW AD-7580S

    Crystal Clear device dvd unmountImage via Wikipedia

    Yesterday morning my Lenovo laptop was unable to recognize a DVD in my Optiarc DVD RW AD7580S.  I hadn't used the DVD player for quite awhile and wondered when the problem actually began.

    I proceeded to go into Device Manager to check the DVD/CD-ROM drives.  There was a yellow exclamation point over the DVD icon for the Optiarc DVD RW AD7580S ATA Device.  Since an exclamation point means there is some type of problem, I checked the Properties for the DVD player. An error code of 32 was generated in the Status text box on the General tab in the Device Manager Properties dialog box.

    I linked to technet.microsoft.com to find out what Code 32 means.  Code 32: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality.


    Tuesday, January 11, 2011

    Add New Hardware

    External hard disk enclosure from behind. On t...Image via Wikipedia

    1. Today a customer brings you his computer and external hard drive.  He claims the hard drive does not work. His computer runs Windows XP Professional. After examining the hard drive manual, you discover it is not Plug and Play. The customer has the disc containing the driver files. The computer is turned on but the external drive is not connected. What steps do you take to install the hard drive so the operating system can see it?
    • Connect the external drive to the computer.
    • Turn on the computer.
    • Open Control Panel/Printers and Other Hardware
    • Click Add Hardware link.
    • Choose Add New Hardware device from the list.
    • Choose Yes I have already connected the hardware option.
    • Choose the option to select the hardware from a list.
    • Choose the hard drive from the list of common hardware types.
    • Specify the location on the disc that contains the driver files.
    Enhanced by Zemanta

    Monday, January 10, 2011

    How to get XP Printer Drivers to work in VISTA


    Go to the Windows Compatibility Center and determine what will work with Windows Vista and if there is an upgrade.  The site is user friendly and assists you with any compatibility questions you have and guides you on the appropriate path for upgrading your software and/or hardware.
    Enhanced by Zemanta

    Sunday, September 26, 2010

    How to connect portable printer to your laptop

    You use a Windows XP Professional laptop computer to complete tasks and maintain troubleshooting records. You need to create a paper version of troubleshooting records, so you carry a portable printer with you on the job. The printer is designed to connect to the USB port on your Windows XP Pro laptop. You have never connected the portable printer with your laptop. What steps should you take to enable you to use the portable printer?

    Plug the printer into a USB port
    Install a device driver the first time the device is connected

    Enhanced by Zemanta

    Saturday, June 26, 2010

    Rollback a device driver

    You have downloaded and installed the latest version of a video card driver for your computer.
    Afterwards, you find your Windows XP Professional operating system seems unstable. You need to restore the original version of the device driver.

    Open the System applet in Control Panel, and roll back the device driver.  
    Device drive rollback allows you to restore a previous version of an updated device driver. Driver rollback affects only the changed hardware device. No other hardware or software on the computer is affected.


    Navigate to the Hardware tab, and click Device Manager.  
    From Device Manager, select the affected hardware device and click Properties.  
    From the Properties dialog box, navigate to the Driver tab and click Roll Back Driver.

    You can also open the System Restore utility, and load a restore point from a date before you installed the defective device driver.  System restore points are stored in the C:\Windows\system32\restore directory. 
    To access System Restore, click Programs/Accessories/System Tools/System Restore


    Using Windows XP, How to Roll Back a Device Driver













    Enhanced by Zemanta

    Sunday, April 25, 2010

    Drivers

    System File CheckerImage via Wikipedia
    Windows File Protection, System File Checker, and File Signature Verification

    Click on the links below to learn how these work:

    Windows File Protection

    System File Checker   

    File Signature Verification
    Enhanced by Zemanta

    Monday, August 17, 2009

    Plug and Play services causing Windows slow startup

    When you start the computer, it now takes 20 minutes to complete the logon process. Once the computer is started, you cannot use any hardware connected to the computer. You discover the Plug and Play service is stopped, but you cannot get it started.


    Explanation:

    The Plug and Play service is the basis of all Windows services and must be running to have a stable system. However, once Windows is started, the service cannot be started.


    First, you should start the computer from a bootable Windows XP Professional CD-ROM. Enter the Recovery Console before Windows starts. Enter R to repair the installation when the Welcome to Setup screen appears.


    Choose the Windows installation to repair and enter the Administrator password.


    You will be taken to the command prompt. At the prompt, type ENABLE PlugPlay SERVICE_AUTO_START. This command configures the registry to start the Plug and Play service automatically right after Windows starts but before the logon process. You should then restart the computer by typing EXIT.

    Monday, June 29, 2009

    Power Users group


    1. John cannot manage a local printer on his computer. The computer runs XP Pro and is part of an Active Directory. After speaking with John's manager, you determine John should be able to manage the printer and share documents on his computer. But, he should not be able to install printer drivers. Which logical group should you add Patrick to?
    Power Users. This group is granted permission to manage printers and shared documents, by default.











          Enhanced by Zemanta

          Thursday, June 11, 2009

          Resolving Printer Issues in Windows XP


          Resolving Printer Issues

          A MCDST needs to know how to install, manage, troubleshoot, and audit printers.





          • Printers are software that includes the drivers.
          • Print Devices are the hardware, the physical equipment.
          • Print Job is the data stream that goes through the computer to the print device.
          • Printer Driver is the actual software that allows the print device to communicate with the operating system.
          • Print Spooler is where the print job goes when it is waiting for the print device. This is the physical location where the job is held before it is printed out.
          • Print Queue is a logical list of all of the jobs that are waiting to be printed.
          1.1 Installing Printers

          START/PRINTERS AND FAXES/ADD A PRINTER

          This brings up Add a Printer Wizard.

          Select the option that describes the printer you want to use:

          • Local printer attached to this computer
          • A network printer, or a printer attached to another computer

          Click Next

          Click Next (one more time to browse for the printers). The dialog box pops up and finds the Microsoft Windows Network, where we can browse to find the printer.

          If you were to install a Local printer (the other option not highlighted, above), another box would pop up after you select that option.

          • Local printer attached to this computer


            √ Automatically detect and install my Plug and Play printer (check this if you already have the print device installed.)



            Click Next.



            Select a Printer Port.

            It defaults to a LPT1 printer port. You also have the option of printing to a COM serial port, or to a file. You could also create a new port, a local port or a TCP/IP port (a port that prints to a particular IP address over the internet).



            Click next.



            Install Printer Software. XP has a cache of printers so we can choose the printer we want. For our example, we are going to use

            AGFA-ACCuSet v52.3.



            Click Next.



            Name Your Printer. For our example, we will call it Printer1.



            Click Next.



            Printer Sharing

          • Do not share this printer
          • Share name:
            Printer1.


            Click Next.

            Location and Comment

            • Location: (the Network Administrators can set up the location so that the users can find printers)
            • Comment:

            Print a Test Page

            Do you want to print a test page?

            • Yes (Recommended if you have the print device connected)
            • No (In this case we will choose no since we do not have our print device hooked up)
            Click Next.

            A dialog box opens up that tell you it is 'Completing the Add Printer Wizard'.

            Name: Printer1

            Share name: Printer1

            Model: AGFA-AccuSet v52.3

            Default: Yes

            Test page: No

            Location:

            Comment:

            Click Finish. The system loads the drivers and creates Printer1.

          1.2 Updating & Troubleshooting Printers

          Right click the Printer/Properties and make changes you need to make.

          Most print devices allow you to print a test page at the device. If you are able to print a test page from the device, then you know the print device is operational.

          If you are able to print a test page from the print device, but you cannot print from the application, then you know the problem is the application.

          1.3 Printer Permissions

          • Print – You can print and delete your own documents from the queue
          • Manage documents – Manage the print device itself, i.e., pause and stop the queue
          • Manage printers – Manage the software settings
          Right click Printer1/click Properties/click Security (allows you to see what users and groups are allowed to use the printer). This will allow you to troubleshoot why a user might be having problems with the printer. The problem could be related to their permissions with the printer.

          Group of user names:
          Administrators
          Creator Owner
          Everyone
          Power Users
          Add Remove
          Permissions for Administrators Allow Deny
          Print
          Manage Printers √
          Manage Documents √
          Special Permissions √
          Advanced
          Administrators have the above permissions. Everyone has the Print permissions. Power Users have the same as Manage permissions for printers.

          For an example, if we 'Add' an Executives Group to the Permissions, we can click Add (above) and type in the Executives Group. However, the Executives already had permissions to print to this printer because they are a member of the Everyone Group. So, if we want only the Administrators, Power Users, and the Executives to have permissions to print to this printer, we click on the Everyone Group (above) and click Remove to remove 'Everyone' from the permissions for this printer. So now, the Administrators, Creator Owner, Executives, and the Power Users are the only ones who have any 'permissions' at all for this printer.

          1.4 Redirecting Print Jobs

          Suppose the user prints and job and the printer is unavailable. You might want to redirect the print job to go to another print device so that it gets printed. For this example, we will use Printer1.

          Right click Printer1/click Properties/click Ports/click Add Port/click New Port/Type in the printer server name and the share name where you want to redirect the print job

          file://printserver/sharename

          Click OK.

          All of the jobs will now be redirected to the new print device.

          1.5 Resetting the Printer Spooler

          If you are having a problem with the print spooler, it probably just needs to be reset. However, it could be that it is running out of space.

          First, we need to determine where the print spooler is.

          The print spooler is for all of the printers, so you need to right click in an open area in Printers and Faxes/click Print Server Properites/Advanced.

          Spool folder: C:\WINNT\System32\spool\PRINTERS (this is were we can make adjustments to where the print spooler is, if needed)

          Log spooler error events

          Log spooler warning events

          Log spooler information events

          Beep on error of remote documents

          Show informational notifications for local printers

          Show informational notifications for network printers

          To reset the print spooler, go to My Computer/right click and choose Manage/go to Services and Applications/click on Services/scroll down to Print Spooler.



          Right click Print Spooler and you can Stop and Restart the Print Spooler. Most of the time resetting the print spooler will clear your problem with the print spooler.



          1.6 Auditing Printers



          In this example, we will refer to Printer1 as the printer name.



          Right click Printer1/Properties/Security/Advanced/Auditing



          We can add the users or groups that we want to audit for this printer.



          If we add Executives, the dialog box will ask us what we want to audit:



          Name: Executives



          Apply onto: This printer and documents



          Access: Successful Failed

          Print √

          Manage Printers √

          Manage Documents

          Read Permissions √

          Change Permissions √

          Take Ownership √



          Let's pretend we want to audit the executives ability to print, so we need to check out and make sure that no one is changing our security in the manage printers permission.



          Click OK.



          To view the results of printer audits, click Start/Run.



          Type: eventvwr.msc



          Press enter.



          You can also get there by going to Administrative Tools.



          The event viewer has three logs by default.

          • Application
          • Security
          • System
          Click on System

          Click on View

          Click Filter

          We are going to Filter by an Event source. Select Print. Click Ok.

          Now, click on Security

          Click on View

          Click Filter

          For the Event source, select Security. For category, select Object Access because we want to know if we are having a problem accessing objects. We notice there are a lot of events that show success. Since we don't need to look at the events that are a success, we go back and click on View/Filter. Then, we uncheck Successful Audits and click OK. Afterwards, you will only see the Failure Audits.















          Friday, June 5, 2009

          Resolving Hardware Issues in Windows XP

          Microsoft Management ConsoleImage via Wikipedi


          Managing Drivers
          Device Manager is the best place to manage drivers, the hardware that talks to the software on your computer.
          Right Click My Computer/ Manage (brings up the computer management console)
          Device Manager - Lists the categories of hardware devices
          • View devices by connection
          • View devices by resource type
          • View Resources by type
          • View Resources by connection
          Right click the device. Click properties.
          General tab.
          Device type:
          Manufacturer:
          Location:
          Device status
          This device is working properly.
          Troubleshoot.
          · Advanced Tab. Gives you the properties of the particular device type.
          · Driver tab.
          Driver Details…
          Update Driver.
          Roll Back Driver. If you roll back driver, the driver that you previously had, will be cached.
          Uninstall (Advanced).
          Microsoft tests drivers and they are called signed drivers. If the driver is changed at all the signature comes off of it. So if we only used signed drivers, we will not have any compatibility issues. However, if we only use signed drivers, we limit ourselves to the type of hardware we can use. So, we can either allow signed drivers, warn us if an unsigned driver is being installed, or you can completely block the unsigned drivers.
          Right click My Computer/Properties/Hardware/Driver Signing
          Ignore
          Warn
          Block – this is the best way to set it, so users cannot install unsigned drivers.
          Administrator option
          Make this the system default -Leave this setting unchecked, so that only the administrator or users that have permissions can install unsigned drivers.
          Storage Devices – You can assign drive letters using Disk Management to assign letters to the devices to make it easier to manage the devices.
          • Hard Disks
          • CD-ROM/CD-RW/DVD/DVD-RW
          • Floppy
          • Zip disks
          • Tape drives
          • Thumb drives
          • Compact Flash cards and Smart media
          Dynamic volumes allow you to create different types of storage for a user
          Simple is one partition.
          Spanned is more than one partition spread across multiple physical disks. They are filled one at time.
          Striped volume improves the data speed, usually more than one disk and more than one controller card.
          RAID-5 is a special kind of striped volume, Redundant Array of Inexpensive disks, a bunch of hard drives that work together and create a striped disk, plus they create parity, that is, if you lose one disks, you will not lose any data.
          Mirrored volume is two different disks with the same data. If one crashes, the other has the same data. If you have multiple controllers, it is called a duplex.
          Display Devices
          Right click Desktop/Properties/Settings
          DPI setting: (is important to users)
          Direct X
          Graphics
          Joystick Control
          Connections to computers so they can communicate with each other and work on games
          To get to Direct X info, you have to go to the System Information tool. There are two ways of getting to System Information. You can test Direct X display and Sound from the System Information Tool.
          Start/All Programs/Accessories/System Tools/System Information/Tools/Direct X Diagnostics Tool (allows you to test Direct X)
          Start/Run/msinfo32
          I/O Devices
          • Serial
          • Parallel primarily used for printing
          • USB universal serial bus, serial communication, but very fast serial communication
          • FireWire (IEEE 1394) used with cameras to transfer digital images quickly
          • InfraRed can transfer without wires, using light to transfer information, such as with a remote control, you have to be in the line of sight of the communication
          • Modem
          • Wireless
          You can build hardware profiles to turn on and off hardware devices, copy the current default hardware profile.
          Right click My Computer/properties/Hardware/Hardware Profiles
          The current profile, Profile1, is listed. Copy the profile and for example, call it Hotel Room, because you don’t want your laptop to look at the printer when you are in the Hotel room. When the computer is started, you will get the choice to go to Profile1 or Hotel Room profile. When you go to the Hotel Room Profile on the next start, go to Device Manager and disable the devices you don’t want to run for this profile. First, you could go into the profile properties for Hotel Room, and check ‘This is a portable Computer’ and ‘The computer is undocked’. That will turn off the power that would be going to the docking station.


          ACPI Advanced Configuration Power Interface
          Conserve Power for all of the devices on the computer. Compatible with Win XP Pro, Home, 2000 Pro, has to be compatible with the motherboard, in case it is a custom made pc. Hibernation and Standby conserves energy. If you have a problem when you enter or resume Standby or Hibernation, you could have outdated drivers, or they may not support power management. See the Microsoft Knowledgebase article at http://support.microsoft.com/kb/907477.
          Power Schemes can be set up for what the user is doing, like if the user is giving a presentation.
          Standby does not actually turn off, just conserves power. Don’t ever put a computer in standby in its case. Note:  I did this once and dropped the laptop while standing on the train and as a result, the hard drive was scratched, and thus destroyed.
          Hibernation maintains settings and battery. Turns off after everything in RAM is copied to a special area on the hard drive.
          Start/Control Panel/Power Options
          Power Schemes-Home /Office, Laptop, Presentation, Always On, Minimal Power Management, Max Battery, customize monitor and hard disks times to turn off
          Advanced – Options such as Show the icon on the taskbar and Prompt for password when computer resumes from standby, or, set what happens when the power button is pressed.
          Hibernate – Enable Hibernation, must have enough free disk space to hold the RAM.
          UPS – Uninterruptible Power Supply
          If you have the power options icon on your taskbar, hold down your mouse, and you can see all of your power schemes.

          Enhanced by Zemanta